Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of The Light of Hope Inc. / Crafty Candles, Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We accept the following credit cards: Visa, MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Light of Hope Inc. / Crafty Candles reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether The Light of Hope Inc. / Crafty Candles signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We will ship your product once it is paid for and completed. Days of shipping are Monday, Tuesday and Wednesday except any major holiday. We will keep you informed of any products that you have ordered that are unavailable.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the The Light of Hope Inc. / Crafty Candles website. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the The Light of Hope Inc. / Crafty Candles website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 10 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 10 days from the date of purchase. Product that is used is not returnable or exchangeable. Should a candle be defective for some reason, it will be handled on a one-on-one basis, please email us at firstname.lastname@example.org
Shipping Time — We will ship your product once it is paid for and completed. Days of shipping are Monday, Tuesday and Wednesday except any major holiday. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by The Light of Hope Inc. / Crafty Candles only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
The Light of Hope Inc. / Crafty Candles shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same province. For orders shipped to other provinces, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, The Light of Hope Inc. / Crafty Candles shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The Light of Hope Inc. / Crafty Candles shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, The Light of Hope Inc. / Crafty Candles shall immediately issue a credit to your credit card account in the amount of the incorrect price